Featured Speakers:

tuenti
Alejandro Santiago
Head of Marketing
tuenti
Nextel Mexico
Alejandra Casillas
Director of Customer Care
Nextel Mexico
Porsche
Frantz Perea
CRM Manager
Porsche
Cablecom
Ignacio Muraira
CIO
Cablecom
CX Team
Jesus Casas
Partner
CX Team
Cable Hogar
Fidel Angel Salgueiro
Director General and CEO
Cable Hogar
Wind Telecom
Natalia Garcia
Customer Service Improvement Project Co-ordinator
Wind Telecom
Digicel
Jorge Tobias
Head of Pricing, BI and Segmentation
Digicel
Banamex
Mercedes Lopez Arriata
Head of Customer Experience and Digital CMO
Banamex
DirecTV Panamerica
Henry Rodriguez
VP Customer Care
DirecTV Panamerica
Telefonica Mexico
Rosa Maria Vega
Head of Customer Services
Telefonica Mexico
Azteca Comunicaciones
Mauricio Rios Hurtado
Manager Customer Service
Azteca Comunicaciones
Cable & Wireless
Hugo Aquino
VP Customer Support
Cable & Wireless
Aeromexico
Edouard Piquet
SVP Customer Experience
Aeromexico
Iusacell
Katia Hernandez
Customer Service Director
Iusacell
Telmex
Silvia Mercado
Managed Networks Operations Deputy Director
Telmex

Learn how to achieve a company-wide focus on the customer and deliver a seamless experience within a limited budget

With the price war beginning to calm in Central America, CEM is fast becoming a priority for operators in this region. They are recognizing that this is the new way to differentiate themselves, and with customers as demanding as ever, that the operator with the best service will gain a significant advantage over their competitors!

The CEM in Telecoms Central America Summit will showcase proven Customer Experience initiatives from across Central America and the Caribbean, so you can find out how to demonstrate an ROI from your CEM programs to ensure senior management buy-in.

Make the most of 3 days of knowledge sharing and networking to discover how your peers are leveraging the Voice of the Customer to prioritize their CEM investments according to what will make the biggest difference to the customer, and collaborating with different departments to better understand what their customers want and need.

Plus, find out how you can reduce costs across your business by engaging with your customers via self-serve channels and social media, and proactively identifying and resolving network problems before your customers contact you.

So if you want to know how to develop the CEM strategies needed to maintain and grow a profitable customer base, don’t miss the only Telecoms-specific CEM event in the Central American region!

Top Reasons to attend:

  • Join the only CEM in Telecoms event tailored to the Central American market
  • Learn from VPs and Directors from leading operators across Central America and the Caribbean how to build the business case for your customer experience strategies
  • Make the most of 10 hours of networking and interactive sessions to meet your peers and discuss your most pressing CEM challenges
  • Benefit from dual translation (English and Spanish) to ensure that no matter which language you speak, you will be able to actively participate in all discussions
  • Take advantage of additional learning opportunities, including the interactive pre-conference workshop, to really get to grips with the concept of customer-centricity

Who will you meet at CEM in Telecoms Central America?

Network with senior experts from leading operators across Central America and the Caribbean including VPs, Directors, Heads, Managers and Specialists of:

  • Customer Experience
  • Customer Service
  • Customer Care
  • Customer Operations
  • Call Center Operations
  • Customer Support
  • Marketing
  • Customer Management
  • Call Center Operations
  • CRM
  • Customer Analytics
  • Customer Retention and Loyalty
  • Quality
  • Network Experience
  • Marketing

Hear what your peers said about Telecoms IQ's Customer Experience Management in Telecoms: North America and Latin America events:

“Taking the time out to learn CEM best practices within our industry is invaluable. The pace of change and customer-centric shifts that face our industry absolutely deserves a forum targeted just for telecoms. Thanks IQPC for making this happen!” Senior Manager of Customer Insights, CenturyLink
“Very good, especially the presentations that linked  churn with satisfaction and NPS” Head of Customer Satisfaction, Telefónica Peru
"Any time industry peers gather to share experiences on transforming the customer experience, it raises the bar and standards of excellence we all deliver" Senior Director of Customer Experience Engineering, Comcast
“The event brought together great ideas!” Call Center Supervisor, Tigo Bolivia

Sponsors & Exhibitors
Media Partners
  • uk
  • mexico

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